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Created ask for and give feedback #202

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Jun 7, 2024
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Created ask for and give feedback #202

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47 changes: 47 additions & 0 deletions src/your-community/ask-for-and-give-feedback.md
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---
layout: "layouts/guidance.njk"
section: "Community"
title: "How to ask for and give feedback"
description: "Get tips on asking for feedback in community sessions and check how Defence expects you to give feedback."
datePublished: 2024-06-06
eleventyNavigation:
key: "Content"
url: "/content/"
---

As part of the community, you are encouraged to share what you are working on. You can ask to do this on a community call.

## How to ask for feedback

When you ask the community for feedback, here are a few things you need to do.

### Set the context

Without taking too long, tell the story of your service. Start with what your service does, who your users are and what they are trying to do.

### Say what kind of feedback you want

Tell people what you want to find out. For example, if there are existing patterns you can reuse or how close you are to meeting the GOV.UK Service Standard.

### Do not be defensive

Feedback is about your service, not you. Avoid deflecting questions, it’s okay to say that you’re not sure. Take notes so that you don’t need to respond to every point.

## How to give feedback

In the Ministry of Defence, you are expected to give feedback in a kind and respectful way.

### Give specific and actionable feedback

All feedback should be constructive. Include details of what you’re thinking, what you would change and why. Avoid phrases like "I don't like it" or "That never works".

### Be kind and respectful

You can be honest and specific without using hurtful or aggressive language. Start sentences with phrases like “Have you considered”, “You might like to try” or “Think about”.

### Keep an open mind
Everyone has different experiences and opinions. Remember that your feedback is just one perspective. Be willing to consider feedback that differs from your own.

### Be present
The team presenting their service deserves your full attention. Try not to be distracted by other work. In remote sessions, have your camera on and show that you are actively listening.

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