FAQ_en

FAQ contents

• Devices is not searched
  • Firewall issues
  • If using multiple network adapters
  • Other cases
    • If the Search ID code is set
• Cannot execute configuration tool
  • Cannot excute configuration tool: Another way
• Firmware cannot be uploaded

Devices is not searched

First, you need to know how you have connected your PC to your device. There are two ways to connect.

1. Direct connection
2. Connection via AP

For case 1), you need to check that the PC network settings are correct.

You cannot receive IP automatically in direct connection, so you have to set it yourself.

Below is an example of PC network settings.

• IP address: 192.168.11.3
• Gateway: 192.168.11.1
• Subnet mask: 255.255.255.0

Next, common to check are as follows.

Firewall issues

: When a packet is not sent or received by a firewall

• Do search after disabling firewall
• If you can search device after the firewall turn off, the corresponding port inbound/outbound rule setting

If using multiple network adapters

: When using an additional network other than default Ethernet, such as WiFi or Virtual machine, packet forwarding error may occur according to priority

• Disable other interfaces except for the default Ethernet network.

Other cases

If the Search ID code is set

By default, the search ID code is not set in the S2E module. But Sometimes, set and forget the Search ID code while using the device.

In this case, the following problem will appear.

• Ping to the device is working, but search not working.

In the left side of the configuration tool, enter the code in the search id code field and proceed with the search.

Cannot execute configuration tool

Due to blockages by antivirus programs or other environmental factors, The configuration tool may not be able to run normally.

In this case, try to execute after turning off the virus protection software.

If the problem persists, try the following step.

• Setup using python

Cannot excute configuration tool: Another way

1) Search for Python package installation path

Open the CMD, and write the below command for find path.

> python -m site --user-site

Result ex)

• C:\Users\name\AppData\Roaming\Python\Python36\site-packages
• C:\Python36\lib\site-packages

2) Add path to system environment variables

python package path\PyQt5\Qt\plugins\platforms

Ex)

• C:\Users\username\AppData\Roaming\Python\Python36\site-packages\PyQt5\Qt\plugins\platforms
• C:\Python36\lib\site-packages\PyQt5\Qt\plugins\platforms

Firmware cannot be uploaded

Check if the ping request from PC to module is successful. (When using Windows)

1. Run > Enter 'cmd' (windows command line)

   

2. ping 192.168.xxx.xxx (enter the allocated IP address)

3. Check response