[Feature] "pausable_update_time" in ticket_field_history.field_name

[dfberdoy]

Hi Team,
I'm just wondering if is possible somehow to include "pausable_update_time" in this filter:

dbt_zendesk/models/sla_policy/int_zendesk__sla_policy_applied.sql

Line 40 in 66d7b7c

and ticket_field_history.field_name in ('next_reply_time', 'first_reply_time', 'agent_work_time', 'requester_wait_time')

or if there is a workaround to avoid filtering out those cases

Thank you!

[fivetran-catfritz]

Hi @dfberdoy thanks for opening up this ticket. Are you looking to use int_zendesk__sla_policy_applied directly or would you ultimately want pausable_update_time persisted through to model zendesk__sla_policies? The reason we don't include pausable_update_time is because we haven't built out support for it in the downstream models, so I'm curious to hear how you're using this metric!

[fivetran-catfritz]

Hi @dfberdoy I am going to mark this as a feature request and will leave this issue open in case anyone else wants to chime with interest or input on this feature!