Element freezes after receiving a long voice message

[crisukbot]

Steps to reproduce

1. Where are you starting? What can you see? element desktop starts to freeze after receiving a voice message for 10 minutes.
2. What do you click? I receive a 10-minute voice message, I play it and the element freezes.
3. More steps…

Outcome

What did you expect?

element desktop will respond normally to the following voice messages

What happened instead?

element desktop starts to freeze after receiving a voice message for 10 minutes.

Operating system

MacOS 14.3.1

Application version

Версія Element: 1.11.58 Crypto version: Rust SDK 0.7.0 (691ec63), Vodozemac 0.5.0

How did you install the app?

element.io

Homeserver

noleron.com

Will you send logs?

No

[crisukbot]

after opening a dialog, where a voice message is left for 10 minutes, the element freezes and displays a white screen, only a restart and a quick click on another user helps to restore functionality.

[crisukbot]

element-web has the same problem.

[dbkr]

I'm not sure I under stand the "for 10 minutes" here. What does this refer to? The voice message is 10 minutes long? Or it freezes and then recovers after 10 minutes?

[crisukbot]

I'm not sure I under stand the "for 10 minutes" here. What does this refer to? The voice message is 10 minutes long? Or it freezes and then recovers after 10 minutes?

A 10-minute voice message. Element sees it, downloads it, and then freezes. After about a minute, the element is replaced by a white screen, and the application becomes unusable until it is restarted.

[crisukbot]

I'm not sure I under stand the "for 10 minutes" here. What does this refer to? The voice message is 10 minutes long? Or it freezes and then recovers after 10 minutes?

A 10-minute voice message. Element sees it, downloads it, and then freezes. After about a minute, the element is replaced by a white screen, and the application becomes unusable until it is restarted.

I don't really understand how it works, maybe it can't analyze the voice message properly, because now that dialogue opens normally, if I don't scroll to that voice message.

[crisukbot]

I'm not sure I under stand the "for 10 minutes" here. What does this refer to? The voice message is 10 minutes long? Or it freezes and then recovers after 10 minutes?

A 10-minute voice message. Element sees it, downloads it, and then freezes. After about a minute, the element is replaced by a white screen, and the application becomes unusable until it is restarted.

I don't really understand how it works, maybe it can't analyze the voice message properly, because now that dialogue opens normally, if I don't scroll to that voice message.

Here's the interesting thing: Element crashes even when a voice message is 3-6 minutes long.

[crisukbot]

As I understand now, it crashes not from the length of voice messages, but from their quantity. I was sent more than five voice messages, I try to listen to them, Element Desktop freezes and a white screen appears.

[DoM1niC]

The Problem is not the Desktop App but the Element Web have a Memory problem with Voice Messages and fill the RAM and crash the Browser or Electron Apps for me since the Voice Messages exist, If I have multiple huge Voice Messages in my Timeline, Browsers can be crashing.

[qupig]

I also encountered similar troubles. When I opened a room with a lot of audio messages, I could observe that the memory usage of the Element Helper (Renderer) process quickly increased to 5GB+, and it was very easy to crash.

Then we got an inoperable "white screen" interface, with no way to continue using it except to exit and restart.

[t3chguy]

Same cause as #26239