diff --git a/AWSConnect/AWSConnect.h b/AWSConnect/AWSConnect.h
index fdfc03828a4..7cac3eec19a 100644
--- a/AWSConnect/AWSConnect.h
+++ b/AWSConnect/AWSConnect.h
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.
diff --git a/AWSConnect/AWSConnectModel.h b/AWSConnect/AWSConnectModel.h
index 8778aa63e56..fd25760d7b5 100644
--- a/AWSConnect/AWSConnectModel.h
+++ b/AWSConnect/AWSConnectModel.h
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.
@@ -342,6 +342,7 @@ typedef NS_ENUM(NSInteger, AWSConnectInstanceAttributeType) {
     AWSConnectInstanceAttributeTypeMultiPartyConference,
     AWSConnectInstanceAttributeTypeHighVolumeOutbound,
     AWSConnectInstanceAttributeTypeEnhancedContactMonitoring,
+    AWSConnectInstanceAttributeTypeEnhancedChatMonitoring,
 };
 
 typedef NS_ENUM(NSInteger, AWSConnectInstanceStatus) {
@@ -439,6 +440,7 @@ typedef NS_ENUM(NSInteger, AWSConnectParticipantRole) {
     AWSConnectParticipantRoleCustomer,
     AWSConnectParticipantRoleSystem,
     AWSConnectParticipantRoleCustomBot,
+    AWSConnectParticipantRoleSupervisor,
 };
 
 typedef NS_ENUM(NSInteger, AWSConnectParticipantTimerAction) {
@@ -1808,7 +1810,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @end
 
 /**
- <p>A structure that defines agent hierarchy group levels which can be used to filter search results. Important: Agent hierarchy group level information in search result is a snapshot, it does not represent current agent hierarchy who handled the contact.</p>
+ <p>A structure that defines search criteria for contacts using agent hierarchy group levels. For more information about agent hierarchies, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/agent-hierarchy.html">Set Up Agent Hierarchies</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
  */
 @interface AWSConnectAgentHierarchyGroups : AWSModel
 
@@ -3056,13 +3058,13 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @end
 
 /**
- <p>A structure that defines filters can be used to search within outputs analyzed by Amazon Connect Contact Lens in a contact.</p>
+ <p>A structure that defines search criteria for contacts using analysis outputs from Amazon Connect Contact Lens.</p>
  */
 @interface AWSConnectContactAnalysis : AWSModel
 
 
 /**
- <p>A structure that defines filters can be used to search with text within an Amazon Connect Contact Lens analyzed transcript.</p>
+ <p>Search criteria based on transcript analyzed by Amazon Connect Contact Lens.</p>
  */
 @property (nonatomic, strong) AWSConnectTranscript * _Nullable transcript;
 
@@ -3288,7 +3290,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @property (nonatomic, strong) AWSConnectContactSearchSummaryAgentInfo * _Nullable agentInfo;
 
 /**
- <p>The Amazon Resource Name (ARN) of the contact</p>
+ <p>The Amazon Resource Name (ARN) of the contact.</p>
  */
 @property (nonatomic, strong) NSString * _Nullable arn;
 
@@ -3318,7 +3320,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @property (nonatomic, assign) AWSConnectContactInitiationMethod initiationMethod;
 
 /**
- <p>The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.</p>
+ <p>The date and time this contact was initiated, in UTC time. For <code>INBOUND</code>, this is when the contact arrived. For <code>OUTBOUND</code>, this is when the agent began dialing. For <code>CALLBACK</code>, this is when the callback contact was created. For <code>TRANSFER</code> and <code>QUEUE_TRANSFER</code>, this is when the transfer was initiated. For API, this is when the request arrived. For <code>EXTERNAL_OUTBOUND</code>, this is when the agent started dialing the external participant. For <code>MONITOR</code>, this is when the supervisor started listening to a contact.</p>
  */
 @property (nonatomic, strong) NSDate * _Nullable initiationTimestamp;
 
@@ -7315,7 +7317,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 
 
 /**
- <p>The note for an item (section or question) in a contact evaluation.</p>
+ <p>The note for an item (section or question) in a contact evaluation.</p><note><p>Even though a note in an evaluation can have up to 3072 chars, there is also a limit on the total number of chars for all the notes in the evaluation combined. Assuming there are N questions in the evaluation being submitted, then the max char limit for all notes combined is N x 1024.</p></note>
  */
 @property (nonatomic, strong) NSString * _Nullable value;
 
@@ -7589,17 +7591,17 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 
 
 /**
- <p>The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p><dl><dt>AGENTS_AFTER_CONTACT_WORK</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time">ACW</a></p></dd><dt>AGENTS_AVAILABLE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time">Available</a></p></dd><dt>AGENTS_ERROR</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time">Error</a></p></dd><dt>AGENTS_NON_PRODUCTIVE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time">NPT (Non-Productive Time)</a></p></dd><dt>AGENTS_ON_CALL</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time">On contact</a></p></dd><dt>AGENTS_ON_CONTACT</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time">On contact</a></p></dd><dt>AGENTS_ONLINE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time">Online</a></p></dd><dt>AGENTS_STAFFED</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time">Staffed</a></p></dd><dt>CONTACTS_IN_QUEUE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time">In queue</a></p></dd><dt>CONTACTS_SCHEDULED</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time">Scheduled</a></p></dd><dt>OLDEST_CONTACT_AGE</dt><dd><p>Unit: SECONDS</p><p>When you use groupings, Unit says SECONDS and the Value is returned in SECONDS. </p><p>When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:</p><p><code>{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0 </code>}</p><p>The actual OLDEST_CONTACT_AGE is 24 seconds.</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time">Oldest</a></p></dd><dt>SLOTS_ACTIVE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time">Active</a></p></dd><dt>SLOTS_AVAILABLE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time">Availability</a></p></dd></dl>
+ <p>The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p><dl><dt>AGENTS_AFTER_CONTACT_WORK</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time">ACW</a></p></dd><dt>AGENTS_AVAILABLE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time">Available</a></p></dd><dt>AGENTS_ERROR</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time">Error</a></p></dd><dt>AGENTS_NON_PRODUCTIVE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time">NPT (Non-Productive Time)</a></p></dd><dt>AGENTS_ON_CALL</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time">On contact</a></p></dd><dt>AGENTS_ON_CONTACT</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time">On contact</a></p></dd><dt>AGENTS_ONLINE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time">Online</a></p></dd><dt>AGENTS_STAFFED</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time">Staffed</a></p></dd><dt>CONTACTS_IN_QUEUE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time">In queue</a></p></dd><dt>CONTACTS_SCHEDULED</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time">Scheduled</a></p></dd><dt>OLDEST_CONTACT_AGE</dt><dd><p>Unit: SECONDS</p><p>When you use groupings, Unit says SECONDS and the Value is returned in SECONDS. </p><p>When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:</p><p><code>{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0 </code>}</p><p>The actual OLDEST_CONTACT_AGE is 24 seconds.</p><p>When the filter <code>RoutingStepExpression</code> is used, this metric is still calculated from enqueue time. For example, if a contact that has been queued under <code>&lt;Expression 1&gt;</code> for 10 seconds has expired and <code>&lt;Expression 2&gt;</code> becomes active, then <code>OLDEST_CONTACT_AGE</code> for this queue will be counted starting from 10, not 0.</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time">Oldest</a></p></dd><dt>SLOTS_ACTIVE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time">Active</a></p></dd><dt>SLOTS_AVAILABLE</dt><dd><p>Unit: COUNT</p><p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time">Availability</a></p></dd></dl>
  */
 @property (nonatomic, strong) NSArray<AWSConnectCurrentMetric *> * _Nullable currentMetrics;
 
 /**
- <p>The filters to apply to returned metrics. You can filter up to the following limits:</p><ul><li><p>Queues: 100</p></li><li><p>Routing profiles: 100</p></li><li><p>Channels: 3 (VOICE, CHAT, and TASK channels are supported.)</p></li></ul><p>Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request. </p><p>Currently tagging is only supported on the resources that are passed in the filter.</p>
+ <p>The filters to apply to returned metrics. You can filter up to the following limits:</p><ul><li><p>Queues: 100</p></li><li><p>Routing profiles: 100</p></li><li><p>Channels: 3 (VOICE, CHAT, and TASK channels are supported.)</p></li><li><p>RoutingStepExpressions: 50</p></li></ul><p>Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.</p><p>When using <code>RoutingStepExpression</code>, you need to pass exactly one <code>QueueId</code>.</p><p>Currently tagging is only supported on the resources that are passed in the filter.</p>
  */
 @property (nonatomic, strong) AWSConnectFilters * _Nullable filters;
 
 /**
- <p>The grouping applied to the metrics returned. For example, when grouped by <code>QUEUE</code>, the metrics returned apply to each queue rather than aggregated for all queues. </p><ul><li><p>If you group by <code>CHANNEL</code>, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.</p></li><li><p>If you group by <code>ROUTING_PROFILE</code>, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics <code>CONTACTS_SCHEDULED</code>, <code>CONTACTS_IN_QUEUE</code>, and <code> OLDEST_CONTACT_AGE</code>.</p></li><li><p>If no <code>Grouping</code> is included in the request, a summary of metrics is returned.</p></li></ul>
+ <p>The grouping applied to the metrics returned. For example, when grouped by <code>QUEUE</code>, the metrics returned apply to each queue rather than aggregated for all queues. </p><ul><li><p>If you group by <code>CHANNEL</code>, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.</p></li><li><p>If you group by <code>ROUTING_PROFILE</code>, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics <code>CONTACTS_SCHEDULED</code>, <code>CONTACTS_IN_QUEUE</code>, and <code> OLDEST_CONTACT_AGE</code>.</p></li><li><p>If no <code>Grouping</code> is included in the request, a summary of metrics is returned.</p></li><li><p>When using the <code>RoutingStepExpression</code> filter, group by <code>ROUTING_STEP_EXPRESSION</code> is required.</p></li></ul>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable groupings;
 
@@ -7803,12 +7805,12 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @property (nonatomic, strong) NSDate * _Nullable endTime;
 
 /**
- <p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p><note><p>To filter by <code>Queues</code>, enter the queue ID/ARN, not the name of the queue.</p></note>
+ <p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p><p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.</p><note><p>To filter by <code>Queues</code>, enter the queue ID/ARN, not the name of the queue.</p></note>
  */
 @property (nonatomic, strong) AWSConnectFilters * _Nullable filters;
 
 /**
- <p>The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.</p><p>If no grouping is specified, a summary of metrics for all queues is returned.</p>
+ <p>The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.</p><p>If no grouping is specified, a summary of metrics for all queues is returned.</p><p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.</p>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable groupings;
 
@@ -7869,12 +7871,12 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @property (nonatomic, strong) NSDate * _Nullable endTime;
 
 /**
- <p>The filters to apply to returned metrics. You can filter on the following resources:</p><ul><li><p>Queues</p></li><li><p>Routing profiles</p></li><li><p>Agents</p></li><li><p>Channels</p></li><li><p>User hierarchy groups</p></li><li><p>Feature</p></li></ul><p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.</p><p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical metrics report</a> in the <i>Amazon Connect Administrator's Guide</i>.</p><p>Note the following limits:</p><ul><li><p><b>Filter keys</b>: A maximum of 5 filter keys are supported in a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>FEATURE</code> | <code>contact/segmentAttributes/connect:Subtype</code></p></li><li><p><b>Filter values</b>: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. </p><p><code>contact_lens_conversational_analytics</code> is a valid filterValue for the <code>FEATURE</code> filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.</p><p><code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p></li></ul>
+ <p>The filters to apply to returned metrics. You can filter on the following resources:</p><ul><li><p>Queues</p></li><li><p>Routing profiles</p></li><li><p>Agents</p></li><li><p>Channels</p></li><li><p>User hierarchy groups</p></li><li><p>Feature</p></li><li><p>Routing step expression</p></li></ul><p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.</p><p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical metrics report</a> in the <i>Amazon Connect Administrator's Guide</i>.</p><p>Note the following limits:</p><ul><li><p><b>Filter keys</b>: A maximum of 5 filter keys are supported in a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>FEATURE</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>ROUTING_STEP_EXPRESSION</code></p></li><li><p><b>Filter values</b>: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. </p><p><code>contact_lens_conversational_analytics</code> is a valid filterValue for the <code>FEATURE</code> filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.</p><p><code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p><p>ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000 length.</p></li></ul>
  */
 @property (nonatomic, strong) NSArray<AWSConnectFilterV2 *> * _Nullable filters;
 
 /**
- <p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.</p><p>If no grouping is specified, a summary of all metrics is returned.</p><p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>, <code>contact/segmentAttributes/connect:Subtype</code></p>
+ <p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.</p><p>If no grouping is specified, a summary of all metrics is returned.</p><p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>, <code>contact/segmentAttributes/connect:Subtype</code> | <code>ROUTING_STEP_EXPRESSION</code></p>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable groupings;
 
@@ -7889,7 +7891,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @property (nonatomic, strong) NSNumber * _Nullable maxResults;
 
 /**
- <p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical metrics definitions</a> in the <i>Amazon Connect Administrator's Guide</i>.</p><dl><dt>ABANDONMENT_RATE</dt><dd><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p></dd><dt>AGENT_ADHERENT_TIME</dt><dd><p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p></dd><dt>AGENT_ANSWER_RATE</dt><dd><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AGENT_NON_ADHERENT_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AGENT_NON_RESPONSE</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p></dd><dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p><p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p></dd><dt>AGENT_OCCUPANCY</dt><dd><p>Unit: Percentage</p><p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p></dd><dt>AGENT_SCHEDULE_ADHERENCE</dt><dd><p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AGENT_SCHEDULED_TIME</dt><dd><p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AVG_ABANDON_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_ACTIVE_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AVG_AFTER_CONTACT_WORK_TIME</dt><dd><p>Unit: Seconds</p><p>Valid metric filter key: <code>INITIATION_METHOD</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_AGENT_CONNECTING_TIME</dt><dd><p>Unit: Seconds</p><p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p><note><p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p></note></dd><dt>AVG_AGENT_PAUSE_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AVG_CONTACT_DURATION</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_CONVERSATION_DURATION</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_GREETING_TIME_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_HANDLE_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_HOLD_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_HOLD_TIME_ALL_CONTACTS</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_HOLDS</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_INTERACTION_AND_HOLD_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_INTERACTION_TIME</dt><dd><p>Unit: Seconds</p><p>Valid metric filter key: <code>INITIATION_METHOD</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_INTERRUPTIONS_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_INTERRUPTION_TIME_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_NON_TALK_TIME</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_QUEUE_ANSWER_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_RESOLUTION_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_TALK_TIME</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_TALK_TIME_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_TALK_TIME_CUSTOMER</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_ABANDONED</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_CREATED</dt><dd><p>Unit: Count</p><p>Valid metric filter key: <code>INITIATION_METHOD</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>CONTACTS_HANDLED</dt><dd><p>Unit: Count</p><p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>CONTACTS_HOLD_ABANDONS</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_PUT_ON_HOLD</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt><dd><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_QUEUED</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_RESOLVED_IN_X</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p><p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than").</p></dd><dt>CONTACTS_TRANSFERRED_OUT</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>MAX_QUEUED_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>PERCENT_NON_TALK_TIME</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Percentage</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>PERCENT_TALK_TIME</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Percentage</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>PERCENT_TALK_TIME_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Percentage</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>PERCENT_TALK_TIME_CUSTOMER</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Percentage</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>SERVICE_LEVEL</dt><dd><p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile</p><p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p></dd><dt>SUM_AFTER_CONTACT_WORK_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_CONNECTING_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p><note><p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p></note></dd><dt>SUM_CONTACT_FLOW_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_CONTACT_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_CONTACTS_ANSWERED_IN_X</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p><p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p></dd><dt>SUM_CONTACTS_ABANDONED_IN_X</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p><p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p></dd><dt>SUM_CONTACTS_DISCONNECTED </dt><dd><p>Valid metric filter key: <code>DISCONNECT_REASON</code></p><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>SUM_ERROR_STATUS_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_HANDLE_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_HOLD_TIME</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_IDLE_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_INTERACTION_AND_HOLD_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_INTERACTION_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_ONLINE_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p></dd></dl>
+ <p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical metrics definitions</a> in the <i>Amazon Connect Administrator's Guide</i>.</p><dl><dt>ABANDONMENT_RATE</dt><dd><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p></dd><dt>AGENT_ADHERENT_TIME</dt><dd><p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p></dd><dt>AGENT_ANSWER_RATE</dt><dd><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AGENT_NON_ADHERENT_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AGENT_NON_RESPONSE</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p></dd><dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p><p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p></dd><dt>AGENT_OCCUPANCY</dt><dd><p>Unit: Percentage</p><p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p></dd><dt>AGENT_SCHEDULE_ADHERENCE</dt><dd><p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AGENT_SCHEDULED_TIME</dt><dd><p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AVG_ABANDON_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_ACTIVE_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AVG_AFTER_CONTACT_WORK_TIME</dt><dd><p>Unit: Seconds</p><p>Valid metric filter key: <code>INITIATION_METHOD</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_AGENT_CONNECTING_TIME</dt><dd><p>Unit: Seconds</p><p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p><note><p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p></note></dd><dt>AVG_AGENT_PAUSE_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>AVG_CONTACT_DURATION</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_CONVERSATION_DURATION</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_GREETING_TIME_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_HANDLE_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_HOLD_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_HOLD_TIME_ALL_CONTACTS</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_HOLDS</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_INTERACTION_AND_HOLD_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_INTERACTION_TIME</dt><dd><p>Unit: Seconds</p><p>Valid metric filter key: <code>INITIATION_METHOD</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_INTERRUPTIONS_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_INTERRUPTION_TIME_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_NON_TALK_TIME</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_QUEUE_ANSWER_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>AVG_RESOLUTION_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_TALK_TIME</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_TALK_TIME_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>AVG_TALK_TIME_CUSTOMER</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_ABANDONED</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p></dd><dt>CONTACTS_CREATED</dt><dd><p>Unit: Count</p><p>Valid metric filter key: <code>INITIATION_METHOD</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>CONTACTS_HANDLED</dt><dd><p>Unit: Count</p><p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>CONTACTS_HOLD_ABANDONS</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_PUT_ON_HOLD</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt><dd><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>CONTACTS_QUEUED</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_RESOLVED_IN_X</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p><p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than").</p></dd><dt>CONTACTS_TRANSFERRED_OUT</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p><note><p>Feature is a valid filter but not a valid grouping.</p></note></dd><dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>MAX_QUEUED_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>PERCENT_CONTACTS_STEP_EXPIRED</dt><dd><p>Unit: Percent</p><p>Valid groupings and filters: Queue, RoutingStepExpression</p></dd><dt>PERCENT_CONTACTS_STEP_JOINED</dt><dd><p>Unit: Percent</p><p>Valid groupings and filters: Queue, RoutingStepExpression</p></dd><dt>PERCENT_NON_TALK_TIME</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Percentage</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>PERCENT_TALK_TIME</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Percentage</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>PERCENT_TALK_TIME_AGENT</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Percentage</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>PERCENT_TALK_TIME_CUSTOMER</dt><dd><p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p><p>Unit: Percentage</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>SERVICE_LEVEL</dt><dd><p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p><p>Unit: Percent</p><p>Valid groupings and filters: Queue, Channel, Routing Profile</p><p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p></dd><dt>STEP_CONTACTS_QUEUED</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, RoutingStepExpression</p></dd><dt>SUM_AFTER_CONTACT_WORK_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_CONNECTING_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code></p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p><note><p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p></note></dd><dt>SUM_CONTACT_FLOW_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_CONTACT_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_CONTACTS_ANSWERED_IN_X</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p><p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p></dd><dt>SUM_CONTACTS_ABANDONED_IN_X</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p><p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p></dd><dt>SUM_CONTACTS_DISCONNECTED </dt><dd><p>Valid metric filter key: <code>DISCONNECT_REASON</code></p><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p></dd><dt>SUM_ERROR_STATUS_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_HANDLE_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_HOLD_TIME</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_IDLE_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_INTERACTION_AND_HOLD_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_INTERACTION_TIME</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_ONLINE_TIME_AGENT</dt><dd><p>Unit: Seconds</p><p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p></dd><dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt><dd><p>Unit: Count</p><p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p></dd></dl>
  */
 @property (nonatomic, strong) NSArray<AWSConnectMetricV2 *> * _Nullable metrics;
 
@@ -11334,7 +11336,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 
 
 /**
- <p>Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge.</p>
+ <p>Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge. AllowedMonitorCapabilities is required if barge is enabled.</p>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable allowedMonitorCapabilities;
 
@@ -13406,7 +13408,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 
 
 /**
- <p>The identifier of Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance</p>
+ <p>The identifier of Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.</p>
  */
 @property (nonatomic, strong) NSString * _Nullable instanceId;
 
@@ -13426,12 +13428,12 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @property (nonatomic, strong) AWSConnectSearchCriteria * _Nullable searchCriteria;
 
 /**
- <p>Specifies a field to sort by and a sort order</p>
+ <p>Specifies a field to sort by and a sort order.</p>
  */
 @property (nonatomic, strong) AWSConnectSort * _Nullable sort;
 
 /**
- <p>Time range that you want to search results</p>
+ <p>Time range that you want to search results.</p>
  */
 @property (nonatomic, strong) AWSConnectSearchContactsTimeRange * _Nullable timeRange;
 
@@ -13461,7 +13463,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @end
 
 /**
- <p>A structure of time range that you want to search results</p>
+ <p>A structure of time range that you want to search results.</p>
  Required parameters: [Type, StartTime, EndTime]
  */
 @interface AWSConnectSearchContactsTimeRange : AWSModel
@@ -13478,50 +13480,50 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @property (nonatomic, strong) NSDate * _Nullable startTime;
 
 /**
- <p>The type of timestamp to search</p>
+ <p>The type of timestamp to search.</p>
  */
 @property (nonatomic, assign) AWSConnectSearchContactsTimeRangeType types;
 
 @end
 
 /**
- <p>A structure of search criteria to be used to return contacts</p>
+ <p>A structure of search criteria to be used to return contacts.</p>
  */
 @interface AWSConnectSearchCriteria : AWSModel
 
 
 /**
- <p>The agent hierarchy groups</p>
+ <p>The agent hierarchy groups of the agent at the time of handling the contact.</p>
  */
 @property (nonatomic, strong) AWSConnectAgentHierarchyGroups * _Nullable agentHierarchyGroups;
 
 /**
- <p>The array of agent ids</p>
+ <p>The identifiers of agents who handled the contacts.</p>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable agentIds;
 
 /**
- <p>The array of channels</p>
+ <p>The list of channels associated with contacts.</p>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable channels;
 
 /**
- <p>The ContactAnalysis object used in search criteria</p>
+ <p>Search criteria based on analysis outputs from Amazon Connect Contact Lens.</p>
  */
 @property (nonatomic, strong) AWSConnectContactAnalysis * _Nullable contactAnalysis;
 
 /**
- <p>The array of initiaton methods</p>
+ <p>The list of initiation methods associated with contacts.</p>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable initiationMethods;
 
 /**
- <p>The array of queue ids.</p>
+ <p>The list of queue IDs associated with contacts.</p>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable queueIds;
 
 /**
- <p>The SearchableContactAttributes object used in search criteria</p>
+ <p>The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/search-custom-attributes.html">Search by customer contact attributes</a> in the <i>Amazon Connect Administrator Guide</i>.</p><important><p>To use <code>SearchableContactAttributes</code> in a search request, the <code>GetContactAttributes</code> action is required to perform an API request. For more information, see <a href="https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions">https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions</a>Actions defined by Amazon Connect.</p></important>
  */
 @property (nonatomic, strong) AWSConnectSearchableContactAttributes * _Nullable searchableContactAttributes;
 
@@ -14078,38 +14080,38 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @end
 
 /**
- <p>A structure that defines searchable contact attributes which can be used to filter search results. </p>
+ <p>A structure that defines search criteria based on user-defined contact attributes that are configured for contact search.</p>
  Required parameters: [Criteria]
  */
 @interface AWSConnectSearchableContactAttributes : AWSModel
 
 
 /**
- <p>The array of searhale contact attribute criteria</p>
+ <p>The list of criteria based on user-defined contact attributes that are configured for contact search.</p>
  */
 @property (nonatomic, strong) NSArray<AWSConnectSearchableContactAttributesCriteria *> * _Nullable criteria;
 
 /**
- <p>The match type of multiple searchable contact attributes criteria.</p>
+ <p>The match type combining search criteria using multiple searchable contact attributes.</p>
  */
 @property (nonatomic, assign) AWSConnectSearchContactsMatchType matchType;
 
 @end
 
 /**
- <p>The criteria of searchable contact attributes.</p>
+ <p>The search criteria based on user-defned contact attribute key and values to search on.</p>
  Required parameters: [Key, Values]
  */
 @interface AWSConnectSearchableContactAttributesCriteria : AWSModel
 
 
 /**
- <p>The searchable contact attribute key</p>
+ <p>The key containing a searchable user-defined contact attribute.</p>
  */
 @property (nonatomic, strong) NSString * _Nullable key;
 
 /**
- <p>The array of contact attribute values used to filter search results.</p>
+ <p>The list of values to search for within a user-defined contact attribute.</p>
  */
 @property (nonatomic, strong) NSArray<NSString *> * _Nullable values;
 
@@ -14459,7 +14461,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @end
 
 /**
- <p>A structure that defines the sort by and a sort order</p>
+ <p>A structure that defineds the field name to sort by and a sort order.</p>
  Required parameters: [FieldName, Order]
  */
 @interface AWSConnectSort : AWSModel
@@ -15604,33 +15606,33 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @end
 
 /**
- <p>The transcript object used to search results.</p>
+ <p>A structure that defines search criteria and matching logic to search for contacts by matching text with transcripts analyzed by Amazon Connect Contact Lens.</p>
  Required parameters: [Criteria]
  */
 @interface AWSConnectTranscript : AWSModel
 
 
 /**
- <p>The array of transcript search criteria</p>
+ <p>The list of search criteria based on Contact Lens conversational analytics transcript.</p>
  */
 @property (nonatomic, strong) NSArray<AWSConnectTranscriptCriteria *> * _Nullable criteria;
 
 /**
- <p>The match type of multiple transcript criteira</p>
+ <p>The match type combining search criteria using multiple transcript criteria.</p>
  */
 @property (nonatomic, assign) AWSConnectSearchContactsMatchType matchType;
 
 @end
 
 /**
- <p>The transcript criteria used to search</p>
+ <p>A structure that defines search criteria base on words or phrases, participants in the Contact Lens conversational analytics transcript.</p>
  Required parameters: [ParticipantRole, SearchText, MatchType]
  */
 @interface AWSConnectTranscriptCriteria : AWSModel
 
 
 /**
- <p>The match type of search texts in a transcript criteria.</p>
+ <p>The match type combining search criteria using multiple search texts in a transcript criteria.</p>
  */
 @property (nonatomic, assign) AWSConnectSearchContactsMatchType matchType;
 
@@ -17687,7 +17689,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) {
 @property (nonatomic, strong) NSArray<AWSConnectUserSearchCriteria *> * _Nullable orConditions;
 
 /**
- <p>A leaf node condition which can be used to specify a string condition.</p><note><p>The currently supported values for <code>FieldName</code> are <code>name</code>, <code>description</code>, and <code>resourceID</code>.</p></note>
+ <p>A leaf node condition which can be used to specify a string condition.</p><p>The currently supported values for <code>FieldName</code> are <code>username</code>, <code>firstname</code>, <code>lastname</code>, <code>resourceId</code>, <code>routingProfileId</code>, <code>securityProfileId</code>, <code>agentGroupId</code>, and <code>agentGroupPathIds</code>.</p>
  */
 @property (nonatomic, strong) AWSConnectStringCondition * _Nullable stringCondition;
 
diff --git a/AWSConnect/AWSConnectModel.m b/AWSConnect/AWSConnectModel.m
index 2700eec3b4f..49c911a43a2 100644
--- a/AWSConnect/AWSConnectModel.m
+++ b/AWSConnect/AWSConnectModel.m
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.
@@ -1195,6 +1195,9 @@ + (NSValueTransformer *)attributeTypeJSONTransformer {
         if ([value caseInsensitiveCompare:@"ENHANCED_CONTACT_MONITORING"] == NSOrderedSame) {
             return @(AWSConnectInstanceAttributeTypeEnhancedContactMonitoring);
         }
+        if ([value caseInsensitiveCompare:@"ENHANCED_CHAT_MONITORING"] == NSOrderedSame) {
+            return @(AWSConnectInstanceAttributeTypeEnhancedChatMonitoring);
+        }
         return @(AWSConnectInstanceAttributeTypeUnknown);
     } reverseBlock:^NSString *(NSNumber *value) {
         switch ([value integerValue]) {
@@ -1218,6 +1221,8 @@ + (NSValueTransformer *)attributeTypeJSONTransformer {
                 return @"HIGH_VOLUME_OUTBOUND";
             case AWSConnectInstanceAttributeTypeEnhancedContactMonitoring:
                 return @"ENHANCED_CONTACT_MONITORING";
+            case AWSConnectInstanceAttributeTypeEnhancedChatMonitoring:
+                return @"ENHANCED_CHAT_MONITORING";
             default:
                 return nil;
         }
@@ -7468,6 +7473,9 @@ + (NSValueTransformer *)attributeTypeJSONTransformer {
         if ([value caseInsensitiveCompare:@"ENHANCED_CONTACT_MONITORING"] == NSOrderedSame) {
             return @(AWSConnectInstanceAttributeTypeEnhancedContactMonitoring);
         }
+        if ([value caseInsensitiveCompare:@"ENHANCED_CHAT_MONITORING"] == NSOrderedSame) {
+            return @(AWSConnectInstanceAttributeTypeEnhancedChatMonitoring);
+        }
         return @(AWSConnectInstanceAttributeTypeUnknown);
     } reverseBlock:^NSString *(NSNumber *value) {
         switch ([value integerValue]) {
@@ -7491,6 +7499,8 @@ + (NSValueTransformer *)attributeTypeJSONTransformer {
                 return @"HIGH_VOLUME_OUTBOUND";
             case AWSConnectInstanceAttributeTypeEnhancedContactMonitoring:
                 return @"ENHANCED_CONTACT_MONITORING";
+            case AWSConnectInstanceAttributeTypeEnhancedChatMonitoring:
+                return @"ENHANCED_CHAT_MONITORING";
             default:
                 return nil;
         }
@@ -15348,6 +15358,9 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
         if ([value caseInsensitiveCompare:@"CUSTOM_BOT"] == NSOrderedSame) {
             return @(AWSConnectParticipantRoleCustomBot);
         }
+        if ([value caseInsensitiveCompare:@"SUPERVISOR"] == NSOrderedSame) {
+            return @(AWSConnectParticipantRoleSupervisor);
+        }
         return @(AWSConnectParticipantRoleUnknown);
     } reverseBlock:^NSString *(NSNumber *value) {
         switch ([value integerValue]) {
@@ -15359,6 +15372,8 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
                 return @"SYSTEM";
             case AWSConnectParticipantRoleCustomBot:
                 return @"CUSTOM_BOT";
+            case AWSConnectParticipantRoleSupervisor:
+                return @"SUPERVISOR";
             default:
                 return nil;
         }
@@ -17713,6 +17728,9 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
         if ([value caseInsensitiveCompare:@"CUSTOM_BOT"] == NSOrderedSame) {
             return @(AWSConnectParticipantRoleCustomBot);
         }
+        if ([value caseInsensitiveCompare:@"SUPERVISOR"] == NSOrderedSame) {
+            return @(AWSConnectParticipantRoleSupervisor);
+        }
         return @(AWSConnectParticipantRoleUnknown);
     } reverseBlock:^NSString *(NSNumber *value) {
         switch ([value integerValue]) {
@@ -17724,6 +17742,8 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
                 return @"SYSTEM";
             case AWSConnectParticipantRoleCustomBot:
                 return @"CUSTOM_BOT";
+            case AWSConnectParticipantRoleSupervisor:
+                return @"SUPERVISOR";
             default:
                 return nil;
         }
@@ -17789,6 +17809,9 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
         if ([value caseInsensitiveCompare:@"CUSTOM_BOT"] == NSOrderedSame) {
             return @(AWSConnectParticipantRoleCustomBot);
         }
+        if ([value caseInsensitiveCompare:@"SUPERVISOR"] == NSOrderedSame) {
+            return @(AWSConnectParticipantRoleSupervisor);
+        }
         return @(AWSConnectParticipantRoleUnknown);
     } reverseBlock:^NSString *(NSNumber *value) {
         switch ([value integerValue]) {
@@ -17800,6 +17823,8 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
                 return @"SYSTEM";
             case AWSConnectParticipantRoleCustomBot:
                 return @"CUSTOM_BOT";
+            case AWSConnectParticipantRoleSupervisor:
+                return @"SUPERVISOR";
             default:
                 return nil;
         }
@@ -17864,6 +17889,9 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
         if ([value caseInsensitiveCompare:@"CUSTOM_BOT"] == NSOrderedSame) {
             return @(AWSConnectParticipantRoleCustomBot);
         }
+        if ([value caseInsensitiveCompare:@"SUPERVISOR"] == NSOrderedSame) {
+            return @(AWSConnectParticipantRoleSupervisor);
+        }
         return @(AWSConnectParticipantRoleUnknown);
     } reverseBlock:^NSString *(NSNumber *value) {
         switch ([value integerValue]) {
@@ -17875,6 +17903,8 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
                 return @"SYSTEM";
             case AWSConnectParticipantRoleCustomBot:
                 return @"CUSTOM_BOT";
+            case AWSConnectParticipantRoleSupervisor:
+                return @"SUPERVISOR";
             default:
                 return nil;
         }
@@ -22638,6 +22668,9 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
         if ([value caseInsensitiveCompare:@"CUSTOM_BOT"] == NSOrderedSame) {
             return @(AWSConnectParticipantRoleCustomBot);
         }
+        if ([value caseInsensitiveCompare:@"SUPERVISOR"] == NSOrderedSame) {
+            return @(AWSConnectParticipantRoleSupervisor);
+        }
         return @(AWSConnectParticipantRoleUnknown);
     } reverseBlock:^NSString *(NSNumber *value) {
         switch ([value integerValue]) {
@@ -22649,6 +22682,8 @@ + (NSValueTransformer *)participantRoleJSONTransformer {
                 return @"SYSTEM";
             case AWSConnectParticipantRoleCustomBot:
                 return @"CUSTOM_BOT";
+            case AWSConnectParticipantRoleSupervisor:
+                return @"SUPERVISOR";
             default:
                 return nil;
         }
@@ -23234,6 +23269,9 @@ + (NSValueTransformer *)attributeTypeJSONTransformer {
         if ([value caseInsensitiveCompare:@"ENHANCED_CONTACT_MONITORING"] == NSOrderedSame) {
             return @(AWSConnectInstanceAttributeTypeEnhancedContactMonitoring);
         }
+        if ([value caseInsensitiveCompare:@"ENHANCED_CHAT_MONITORING"] == NSOrderedSame) {
+            return @(AWSConnectInstanceAttributeTypeEnhancedChatMonitoring);
+        }
         return @(AWSConnectInstanceAttributeTypeUnknown);
     } reverseBlock:^NSString *(NSNumber *value) {
         switch ([value integerValue]) {
@@ -23257,6 +23295,8 @@ + (NSValueTransformer *)attributeTypeJSONTransformer {
                 return @"HIGH_VOLUME_OUTBOUND";
             case AWSConnectInstanceAttributeTypeEnhancedContactMonitoring:
                 return @"ENHANCED_CONTACT_MONITORING";
+            case AWSConnectInstanceAttributeTypeEnhancedChatMonitoring:
+                return @"ENHANCED_CHAT_MONITORING";
             default:
                 return nil;
         }
diff --git a/AWSConnect/AWSConnectResources.h b/AWSConnect/AWSConnectResources.h
index 259aba1f1a1..d3086305bf5 100644
--- a/AWSConnect/AWSConnectResources.h
+++ b/AWSConnect/AWSConnectResources.h
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.
diff --git a/AWSConnect/AWSConnectResources.m b/AWSConnect/AWSConnectResources.m
index eb355fafca4..71c6f703c5c 100644
--- a/AWSConnect/AWSConnectResources.m
+++ b/AWSConnect/AWSConnectResources.m
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.
@@ -4402,7 +4402,8 @@ - (NSString *)definitionString {
     \"AgentFirstName\":{\
       \"type\":\"string\",\
       \"max\":100,\
-      \"min\":1\
+      \"min\":1,\
+      \"sensitive\":true\
     },\
     \"AgentHierarchyGroups\":{\
       \"type\":\"structure\",\
@@ -4428,7 +4429,7 @@ - (NSString *)definitionString {
           \"documentation\":\"<p>The identifiers for level 5 hierarchy groups.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>A structure that defines agent hierarchy group levels which can be used to filter search results. Important: Agent hierarchy group level information in search result is a snapshot, it does not represent current agent hierarchy who handled the contact.</p>\"\
+      \"documentation\":\"<p>A structure that defines search criteria for contacts using agent hierarchy group levels. For more information about agent hierarchies, see <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/agent-hierarchy.html\\\">Set Up Agent Hierarchies</a> in the <i>Amazon Connect Administrator Guide</i>.</p>\"\
     },\
     \"AgentInfo\":{\
       \"type\":\"structure\",\
@@ -4451,7 +4452,8 @@ - (NSString *)definitionString {
     \"AgentLastName\":{\
       \"type\":\"string\",\
       \"max\":100,\
-      \"min\":1\
+      \"min\":1,\
+      \"sensitive\":true\
     },\
     \"AgentPauseDurationInSeconds\":{\
       \"type\":\"integer\",\
@@ -5738,10 +5740,10 @@ - (NSString *)definitionString {
       \"members\":{\
         \"Transcript\":{\
           \"shape\":\"Transcript\",\
-          \"documentation\":\"<p>A structure that defines filters can be used to search with text within an Amazon Connect Contact Lens analyzed transcript.</p>\"\
+          \"documentation\":\"<p>Search criteria based on transcript analyzed by Amazon Connect Contact Lens.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>A structure that defines filters can be used to search within outputs analyzed by Amazon Connect Contact Lens in a contact.</p>\"\
+      \"documentation\":\"<p>A structure that defines search criteria for contacts using analysis outputs from Amazon Connect Contact Lens.</p>\"\
     },\
     \"ContactDataRequest\":{\
       \"type\":\"structure\",\
@@ -6043,7 +6045,7 @@ - (NSString *)definitionString {
       \"members\":{\
         \"Arn\":{\
           \"shape\":\"ARN\",\
-          \"documentation\":\"<p>The Amazon Resource Name (ARN) of the contact</p>\"\
+          \"documentation\":\"<p>The Amazon Resource Name (ARN) of the contact.</p>\"\
         },\
         \"Id\":{\
           \"shape\":\"ContactId\",\
@@ -6075,7 +6077,7 @@ - (NSString *)definitionString {
         },\
         \"InitiationTimestamp\":{\
           \"shape\":\"timestamp\",\
-          \"documentation\":\"<p>The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.</p>\"\
+          \"documentation\":\"<p>The date and time this contact was initiated, in UTC time. For <code>INBOUND</code>, this is when the contact arrived. For <code>OUTBOUND</code>, this is when the agent began dialing. For <code>CALLBACK</code>, this is when the callback contact was created. For <code>TRANSFER</code> and <code>QUEUE_TRANSFER</code>, this is when the transfer was initiated. For API, this is when the request arrived. For <code>EXTERNAL_OUTBOUND</code>, this is when the agent started dialing the external participant. For <code>MONITOR</code>, this is when the supervisor started listening to a contact.</p>\"\
         },\
         \"DisconnectTimestamp\":{\
           \"shape\":\"timestamp\",\
@@ -7431,7 +7433,8 @@ - (NSString *)definitionString {
           \"documentation\":\"<p>Renews the expiration timer for a generated token.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>Contains credentials to use for federation.</p>\"\
+      \"documentation\":\"<p>Contains credentials to use for federation.</p>\",\
+      \"sensitive\":true\
     },\
     \"CrossChannelBehavior\":{\
       \"type\":\"structure\",\
@@ -8872,7 +8875,8 @@ - (NSString *)definitionString {
     \"Description\":{\
       \"type\":\"string\",\
       \"max\":4096,\
-      \"min\":0\
+      \"min\":0,\
+      \"sensitive\":true\
     },\
     \"Description250\":{\
       \"type\":\"string\",\
@@ -9348,7 +9352,10 @@ - (NSString *)definitionString {
       \"error\":{\"httpStatusCode\":409},\
       \"exception\":true\
     },\
-    \"Email\":{\"type\":\"string\"},\
+    \"Email\":{\
+      \"type\":\"string\",\
+      \"sensitive\":true\
+    },\
     \"EmailReference\":{\
       \"type\":\"structure\",\
       \"members\":{\
@@ -10181,14 +10188,14 @@ - (NSString *)definitionString {
       \"members\":{\
         \"Value\":{\
           \"shape\":\"EvaluationNoteString\",\
-          \"documentation\":\"<p>The note for an item (section or question) in a contact evaluation.</p>\"\
+          \"documentation\":\"<p>The note for an item (section or question) in a contact evaluation.</p> <note> <p>Even though a note in an evaluation can have up to 3072 chars, there is also a limit on the total number of chars for all the notes in the evaluation combined. Assuming there are N questions in the evaluation being submitted, then the max char limit for all notes combined is N x 1024.</p> </note>\"\
         }\
       },\
       \"documentation\":\"<p>Information about notes for a contact evaluation.</p>\"\
     },\
     \"EvaluationNoteString\":{\
       \"type\":\"string\",\
-      \"max\":1024,\
+      \"max\":3072,\
       \"min\":0\
     },\
     \"EvaluationNotesMap\":{\
@@ -10541,15 +10548,15 @@ - (NSString *)definitionString {
         },\
         \"Filters\":{\
           \"shape\":\"Filters\",\
-          \"documentation\":\"<p>The filters to apply to returned metrics. You can filter up to the following limits:</p> <ul> <li> <p>Queues: 100</p> </li> <li> <p>Routing profiles: 100</p> </li> <li> <p>Channels: 3 (VOICE, CHAT, and TASK channels are supported.)</p> </li> </ul> <p>Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request. </p> <p>Currently tagging is only supported on the resources that are passed in the filter.</p>\"\
+          \"documentation\":\"<p>The filters to apply to returned metrics. You can filter up to the following limits:</p> <ul> <li> <p>Queues: 100</p> </li> <li> <p>Routing profiles: 100</p> </li> <li> <p>Channels: 3 (VOICE, CHAT, and TASK channels are supported.)</p> </li> <li> <p>RoutingStepExpressions: 50</p> </li> </ul> <p>Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.</p> <p>When using <code>RoutingStepExpression</code>, you need to pass exactly one <code>QueueId</code>.</p> <p>Currently tagging is only supported on the resources that are passed in the filter.</p>\"\
         },\
         \"Groupings\":{\
           \"shape\":\"Groupings\",\
-          \"documentation\":\"<p>The grouping applied to the metrics returned. For example, when grouped by <code>QUEUE</code>, the metrics returned apply to each queue rather than aggregated for all queues. </p> <ul> <li> <p>If you group by <code>CHANNEL</code>, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.</p> </li> <li> <p>If you group by <code>ROUTING_PROFILE</code>, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics <code>CONTACTS_SCHEDULED</code>, <code>CONTACTS_IN_QUEUE</code>, and <code> OLDEST_CONTACT_AGE</code>.</p> </li> <li> <p>If no <code>Grouping</code> is included in the request, a summary of metrics is returned.</p> </li> </ul>\"\
+          \"documentation\":\"<p>The grouping applied to the metrics returned. For example, when grouped by <code>QUEUE</code>, the metrics returned apply to each queue rather than aggregated for all queues. </p> <ul> <li> <p>If you group by <code>CHANNEL</code>, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.</p> </li> <li> <p>If you group by <code>ROUTING_PROFILE</code>, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics <code>CONTACTS_SCHEDULED</code>, <code>CONTACTS_IN_QUEUE</code>, and <code> OLDEST_CONTACT_AGE</code>.</p> </li> <li> <p>If no <code>Grouping</code> is included in the request, a summary of metrics is returned.</p> </li> <li> <p>When using the <code>RoutingStepExpression</code> filter, group by <code>ROUTING_STEP_EXPRESSION</code> is required.</p> </li> </ul>\"\
         },\
         \"CurrentMetrics\":{\
           \"shape\":\"CurrentMetrics\",\
-          \"documentation\":\"<p>The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html\\\">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <dl> <dt>AGENTS_AFTER_CONTACT_WORK</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time\\\">ACW</a> </p> </dd> <dt>AGENTS_AVAILABLE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time\\\">Available</a> </p> </dd> <dt>AGENTS_ERROR</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time\\\">Error</a> </p> </dd> <dt>AGENTS_NON_PRODUCTIVE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time\\\">NPT (Non-Productive Time)</a> </p> </dd> <dt>AGENTS_ON_CALL</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time\\\">On contact</a> </p> </dd> <dt>AGENTS_ON_CONTACT</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time\\\">On contact</a> </p> </dd> <dt>AGENTS_ONLINE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time\\\">Online</a> </p> </dd> <dt>AGENTS_STAFFED</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time\\\">Staffed</a> </p> </dd> <dt>CONTACTS_IN_QUEUE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time\\\">In queue</a> </p> </dd> <dt>CONTACTS_SCHEDULED</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time\\\">Scheduled</a> </p> </dd> <dt>OLDEST_CONTACT_AGE</dt> <dd> <p>Unit: SECONDS</p> <p>When you use groupings, Unit says SECONDS and the Value is returned in SECONDS. </p> <p>When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:</p> <p> <code>{ \\\"Metric\\\": { \\\"Name\\\": \\\"OLDEST_CONTACT_AGE\\\", \\\"Unit\\\": \\\"SECONDS\\\" }, \\\"Value\\\": 24113.0 </code>}</p> <p>The actual OLDEST_CONTACT_AGE is 24 seconds.</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time\\\">Oldest</a> </p> </dd> <dt>SLOTS_ACTIVE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time\\\">Active</a> </p> </dd> <dt>SLOTS_AVAILABLE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time\\\">Availability</a> </p> </dd> </dl>\"\
+          \"documentation\":\"<p>The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html\\\">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <dl> <dt>AGENTS_AFTER_CONTACT_WORK</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time\\\">ACW</a> </p> </dd> <dt>AGENTS_AVAILABLE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time\\\">Available</a> </p> </dd> <dt>AGENTS_ERROR</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time\\\">Error</a> </p> </dd> <dt>AGENTS_NON_PRODUCTIVE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time\\\">NPT (Non-Productive Time)</a> </p> </dd> <dt>AGENTS_ON_CALL</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time\\\">On contact</a> </p> </dd> <dt>AGENTS_ON_CONTACT</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time\\\">On contact</a> </p> </dd> <dt>AGENTS_ONLINE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time\\\">Online</a> </p> </dd> <dt>AGENTS_STAFFED</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time\\\">Staffed</a> </p> </dd> <dt>CONTACTS_IN_QUEUE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time\\\">In queue</a> </p> </dd> <dt>CONTACTS_SCHEDULED</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time\\\">Scheduled</a> </p> </dd> <dt>OLDEST_CONTACT_AGE</dt> <dd> <p>Unit: SECONDS</p> <p>When you use groupings, Unit says SECONDS and the Value is returned in SECONDS. </p> <p>When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:</p> <p> <code>{ \\\"Metric\\\": { \\\"Name\\\": \\\"OLDEST_CONTACT_AGE\\\", \\\"Unit\\\": \\\"SECONDS\\\" }, \\\"Value\\\": 24113.0 </code>}</p> <p>The actual OLDEST_CONTACT_AGE is 24 seconds.</p> <p>When the filter <code>RoutingStepExpression</code> is used, this metric is still calculated from enqueue time. For example, if a contact that has been queued under <code>&lt;Expression 1&gt;</code> for 10 seconds has expired and <code>&lt;Expression 2&gt;</code> becomes active, then <code>OLDEST_CONTACT_AGE</code> for this queue will be counted starting from 10, not 0.</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time\\\">Oldest</a> </p> </dd> <dt>SLOTS_ACTIVE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time\\\">Active</a> </p> </dd> <dt>SLOTS_AVAILABLE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time\\\">Availability</a> </p> </dd> </dl>\"\
         },\
         \"NextToken\":{\
           \"shape\":\"NextToken\",\
@@ -10736,11 +10743,11 @@ - (NSString *)definitionString {
         },\
         \"Filters\":{\
           \"shape\":\"Filters\",\
-          \"documentation\":\"<p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p> <note> <p>To filter by <code>Queues</code>, enter the queue ID/ARN, not the name of the queue.</p> </note>\"\
+          \"documentation\":\"<p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p> <p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.</p> <note> <p>To filter by <code>Queues</code>, enter the queue ID/ARN, not the name of the queue.</p> </note>\"\
         },\
         \"Groupings\":{\
           \"shape\":\"Groupings\",\
-          \"documentation\":\"<p>The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.</p> <p>If no grouping is specified, a summary of metrics for all queues is returned.</p>\"\
+          \"documentation\":\"<p>The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.</p> <p>If no grouping is specified, a summary of metrics for all queues is returned.</p> <p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.</p>\"\
         },\
         \"HistoricalMetrics\":{\
           \"shape\":\"HistoricalMetrics\",\
@@ -10798,15 +10805,15 @@ - (NSString *)definitionString {
         },\
         \"Filters\":{\
           \"shape\":\"FiltersV2List\",\
-          \"documentation\":\"<p>The filters to apply to returned metrics. You can filter on the following resources:</p> <ul> <li> <p>Queues</p> </li> <li> <p>Routing profiles</p> </li> <li> <p>Agents</p> </li> <li> <p>Channels</p> </li> <li> <p>User hierarchy groups</p> </li> <li> <p>Feature</p> </li> </ul> <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.</p> <p>To filter by phone number, see <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html\\\">Create a historical metrics report</a> in the <i>Amazon Connect Administrator's Guide</i>.</p> <p>Note the following limits:</p> <ul> <li> <p> <b>Filter keys</b>: A maximum of 5 filter keys are supported in a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>FEATURE</code> | <code>contact/segmentAttributes/connect:Subtype</code> </p> </li> <li> <p> <b>Filter values</b>: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. </p> <p> <code>contact_lens_conversational_analytics</code> is a valid filterValue for the <code>FEATURE</code> filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.</p> <p> <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p> </li> </ul>\"\
+          \"documentation\":\"<p>The filters to apply to returned metrics. You can filter on the following resources:</p> <ul> <li> <p>Queues</p> </li> <li> <p>Routing profiles</p> </li> <li> <p>Agents</p> </li> <li> <p>Channels</p> </li> <li> <p>User hierarchy groups</p> </li> <li> <p>Feature</p> </li> <li> <p>Routing step expression</p> </li> </ul> <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.</p> <p>To filter by phone number, see <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html\\\">Create a historical metrics report</a> in the <i>Amazon Connect Administrator's Guide</i>.</p> <p>Note the following limits:</p> <ul> <li> <p> <b>Filter keys</b>: A maximum of 5 filter keys are supported in a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>FEATURE</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>ROUTING_STEP_EXPRESSION</code> </p> </li> <li> <p> <b>Filter values</b>: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. </p> <p> <code>contact_lens_conversational_analytics</code> is a valid filterValue for the <code>FEATURE</code> filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.</p> <p> <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p> <p>ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000 length.</p> </li> </ul>\"\
         },\
         \"Groupings\":{\
           \"shape\":\"GroupingsV2\",\
-          \"documentation\":\"<p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.</p> <p>If no grouping is specified, a summary of all metrics is returned.</p> <p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>, <code>contact/segmentAttributes/connect:Subtype</code> </p>\"\
+          \"documentation\":\"<p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.</p> <p>If no grouping is specified, a summary of all metrics is returned.</p> <p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>, <code>contact/segmentAttributes/connect:Subtype</code> | <code>ROUTING_STEP_EXPRESSION</code> </p>\"\
         },\
         \"Metrics\":{\
           \"shape\":\"MetricsV2\",\
-          \"documentation\":\"<p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\\\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator's Guide</i>.</p> <dl> <dt>ABANDONMENT_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AGENT_ADHERENT_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\\\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> </dd> <dt>AGENT_ANSWER_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AGENT_NON_ADHERENT_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AGENT_NON_RESPONSE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> </dd> <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p> </dd> <dt>AGENT_OCCUPANCY</dt> <dd> <p>Unit: Percentage</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p> </dd> <dt>AGENT_SCHEDULE_ADHERENCE</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\\\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AGENT_SCHEDULED_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\\\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AVG_ABANDON_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_ACTIVE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AVG_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_AGENT_CONNECTING_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>AVG_AGENT_PAUSE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AVG_CONTACT_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_CONVERSATION_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_GREETING_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_HOLDS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERRUPTIONS_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_INTERRUPTION_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_QUEUE_ANSWER_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_CREATED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_PUT_ON_HOLD</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_RESOLVED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \\\"Less than\\\").</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>MAX_QUEUED_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>PERCENT_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>PERCENT_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>PERCENT_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>PERCENT_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \\\"Less than\\\"). </p> </dd> <dt>SUM_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_CONNECTING_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>SUM_CONTACT_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_CONTACT_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_CONTACTS_ANSWERED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \\\"Less than\\\"). </p> </dd> <dt>SUM_CONTACTS_ABANDONED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \\\"Less than\\\"). </p> </dd> <dt>SUM_CONTACTS_DISCONNECTED </dt> <dd> <p>Valid metric filter key: <code>DISCONNECT_REASON</code> </p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>SUM_ERROR_STATUS_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_HOLD_TIME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_IDLE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_ONLINE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> </dd> </dl>\"\
+          \"documentation\":\"<p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\\\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator's Guide</i>.</p> <dl> <dt>ABANDONMENT_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AGENT_ADHERENT_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\\\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> </dd> <dt>AGENT_ANSWER_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AGENT_NON_ADHERENT_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AGENT_NON_RESPONSE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> </dd> <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p> </dd> <dt>AGENT_OCCUPANCY</dt> <dd> <p>Unit: Percentage</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p> </dd> <dt>AGENT_SCHEDULE_ADHERENCE</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\\\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AGENT_SCHEDULED_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\\\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AVG_ABANDON_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_ACTIVE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AVG_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_AGENT_CONNECTING_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>AVG_AGENT_PAUSE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>AVG_CONTACT_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_CONVERSATION_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_GREETING_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_HOLDS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERRUPTIONS_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_INTERRUPTION_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_QUEUE_ANSWER_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>AVG_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p> </dd> <dt>CONTACTS_CREATED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_PUT_ON_HOLD</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_RESOLVED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \\\"Less than\\\").</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype</p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>MAX_QUEUED_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> </dd> <dt>PERCENT_CONTACTS_STEP_JOINED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> </dd> <dt>PERCENT_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>PERCENT_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>PERCENT_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>PERCENT_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \\\"Less than\\\"). </p> </dd> <dt>STEP_CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> </dd> <dt>SUM_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_CONNECTING_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>SUM_CONTACT_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_CONTACT_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_CONTACTS_ANSWERED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \\\"Less than\\\"). </p> </dd> <dt>SUM_CONTACTS_ABANDONED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \\\"Less than\\\"). </p> </dd> <dt>SUM_CONTACTS_DISCONNECTED </dt> <dd> <p>Valid metric filter key: <code>DISCONNECT_REASON</code> </p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> </dd> <dt>SUM_ERROR_STATUS_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_HOLD_TIME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_IDLE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_ONLINE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> </dd> <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype</p> </dd> </dl>\"\
         },\
         \"NextToken\":{\
           \"shape\":\"NextToken2500\",\
@@ -11676,7 +11683,8 @@ - (NSString *)definitionString {
         \"EARLY_MEDIA\",\
         \"MULTI_PARTY_CONFERENCE\",\
         \"HIGH_VOLUME_OUTBOUND\",\
-        \"ENHANCED_CONTACT_MONITORING\"\
+        \"ENHANCED_CONTACT_MONITORING\",\
+        \"ENHANCED_CHAT_MONITORING\"\
       ]\
     },\
     \"InstanceAttributeValue\":{\
@@ -14361,7 +14369,7 @@ - (NSString *)definitionString {
         },\
         \"AllowedMonitorCapabilities\":{\
           \"shape\":\"AllowedMonitorCapabilities\",\
-          \"documentation\":\"<p>Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge.</p>\"\
+          \"documentation\":\"<p>Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge. AllowedMonitorCapabilities is required if barge is enabled.</p>\"\
         },\
         \"ClientToken\":{\
           \"shape\":\"ClientToken\",\
@@ -14386,7 +14394,8 @@ - (NSString *)definitionString {
     \"Name\":{\
       \"type\":\"string\",\
       \"max\":512,\
-      \"min\":0\
+      \"min\":0,\
+      \"sensitive\":true\
     },\
     \"Name128\":{\
       \"type\":\"string\",\
@@ -14586,7 +14595,8 @@ - (NSString *)definitionString {
         \"AGENT\",\
         \"CUSTOMER\",\
         \"SYSTEM\",\
-        \"CUSTOM_BOT\"\
+        \"CUSTOM_BOT\",\
+        \"SUPERVISOR\"\
       ]\
     },\
     \"ParticipantTimerAction\":{\
@@ -14670,7 +14680,8 @@ - (NSString *)definitionString {
     },\
     \"Password\":{\
       \"type\":\"string\",\
-      \"pattern\":\"/^(?=.*[a-z])(?=.*[A-Z])(?=.*\\\\d)[a-zA-Z\\\\d\\\\S]{8,64}$/\"\
+      \"pattern\":\"/^(?=.*[a-z])(?=.*[A-Z])(?=.*\\\\d)[a-zA-Z\\\\d\\\\S]{8,64}$/\",\
+      \"sensitive\":true\
     },\
     \"PauseContactRequest\":{\
       \"type\":\"structure\",\
@@ -17071,11 +17082,11 @@ - (NSString *)definitionString {
       \"members\":{\
         \"InstanceId\":{\
           \"shape\":\"InstanceId\",\
-          \"documentation\":\"<p>The identifier of Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance</p>\"\
+          \"documentation\":\"<p>The identifier of Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.</p>\"\
         },\
         \"TimeRange\":{\
           \"shape\":\"SearchContactsTimeRange\",\
-          \"documentation\":\"<p>Time range that you want to search results</p>\"\
+          \"documentation\":\"<p>Time range that you want to search results.</p>\"\
         },\
         \"SearchCriteria\":{\
           \"shape\":\"SearchCriteria\",\
@@ -17092,7 +17103,7 @@ - (NSString *)definitionString {
         },\
         \"Sort\":{\
           \"shape\":\"Sort\",\
-          \"documentation\":\"<p>Specifies a field to sort by and a sort order</p>\"\
+          \"documentation\":\"<p>Specifies a field to sort by and a sort order.</p>\"\
         }\
       }\
     },\
@@ -17124,7 +17135,7 @@ - (NSString *)definitionString {
       \"members\":{\
         \"Type\":{\
           \"shape\":\"SearchContactsTimeRangeType\",\
-          \"documentation\":\"<p>The type of timestamp to search</p>\"\
+          \"documentation\":\"<p>The type of timestamp to search.</p>\"\
         },\
         \"StartTime\":{\
           \"shape\":\"Timestamp\",\
@@ -17135,7 +17146,7 @@ - (NSString *)definitionString {
           \"documentation\":\"<p>The end time of the time range.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>A structure of time range that you want to search results</p>\"\
+      \"documentation\":\"<p>A structure of time range that you want to search results.</p>\"\
     },\
     \"SearchContactsTimeRangeType\":{\
       \"type\":\"string\",\
@@ -17151,34 +17162,34 @@ - (NSString *)definitionString {
       \"members\":{\
         \"AgentIds\":{\
           \"shape\":\"AgentResourceIdList\",\
-          \"documentation\":\"<p>The array of agent ids</p>\"\
+          \"documentation\":\"<p>The identifiers of agents who handled the contacts.</p>\"\
         },\
         \"AgentHierarchyGroups\":{\
           \"shape\":\"AgentHierarchyGroups\",\
-          \"documentation\":\"<p>The agent hierarchy groups</p>\"\
+          \"documentation\":\"<p>The agent hierarchy groups of the agent at the time of handling the contact.</p>\"\
         },\
         \"Channels\":{\
           \"shape\":\"ChannelList\",\
-          \"documentation\":\"<p>The array of channels</p>\"\
+          \"documentation\":\"<p>The list of channels associated with contacts.</p>\"\
         },\
         \"ContactAnalysis\":{\
           \"shape\":\"ContactAnalysis\",\
-          \"documentation\":\"<p>The ContactAnalysis object used in search criteria</p>\"\
+          \"documentation\":\"<p>Search criteria based on analysis outputs from Amazon Connect Contact Lens.</p>\"\
         },\
         \"InitiationMethods\":{\
           \"shape\":\"InitiationMethodList\",\
-          \"documentation\":\"<p>The array of initiaton methods</p>\"\
+          \"documentation\":\"<p>The list of initiation methods associated with contacts.</p>\"\
         },\
         \"QueueIds\":{\
           \"shape\":\"QueueIdList\",\
-          \"documentation\":\"<p>The array of queue ids.</p>\"\
+          \"documentation\":\"<p>The list of queue IDs associated with contacts.</p>\"\
         },\
         \"SearchableContactAttributes\":{\
           \"shape\":\"SearchableContactAttributes\",\
-          \"documentation\":\"<p>The SearchableContactAttributes object used in search criteria</p>\"\
+          \"documentation\":\"<p>The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see <a href=\\\"https://docs.aws.amazon.com/connect/latest/adminguide/search-custom-attributes.html\\\">Search by customer contact attributes</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <important> <p>To use <code>SearchableContactAttributes</code> in a search request, the <code>GetContactAttributes</code> action is required to perform an API request. For more information, see <a href=\\\"https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions\\\">https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions</a>Actions defined by Amazon Connect.</p> </important>\"\
         }\
       },\
-      \"documentation\":\"<p>A structure of search criteria to be used to return contacts</p>\"\
+      \"documentation\":\"<p>A structure of search criteria to be used to return contacts.</p>\"\
     },\
     \"SearchHoursOfOperationsRequest\":{\
       \"type\":\"structure\",\
@@ -17645,14 +17656,14 @@ - (NSString *)definitionString {
       \"members\":{\
         \"Criteria\":{\
           \"shape\":\"SearchableContactAttributesCriteriaList\",\
-          \"documentation\":\"<p>The array of searhale contact attribute criteria</p>\"\
+          \"documentation\":\"<p>The list of criteria based on user-defined contact attributes that are configured for contact search.</p>\"\
         },\
         \"MatchType\":{\
           \"shape\":\"SearchContactsMatchType\",\
-          \"documentation\":\"<p>The match type of multiple searchable contact attributes criteria.</p>\"\
+          \"documentation\":\"<p>The match type combining search criteria using multiple searchable contact attributes.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>A structure that defines searchable contact attributes which can be used to filter search results. </p>\"\
+      \"documentation\":\"<p>A structure that defines search criteria based on user-defined contact attributes that are configured for contact search.</p>\"\
     },\
     \"SearchableContactAttributesCriteria\":{\
       \"type\":\"structure\",\
@@ -17663,14 +17674,14 @@ - (NSString *)definitionString {
       \"members\":{\
         \"Key\":{\
           \"shape\":\"SearchableContactAttributeKey\",\
-          \"documentation\":\"<p>The searchable contact attribute key</p>\"\
+          \"documentation\":\"<p>The key containing a searchable user-defined contact attribute.</p>\"\
         },\
         \"Values\":{\
           \"shape\":\"SearchableContactAttributeValueList\",\
-          \"documentation\":\"<p>The array of contact attribute values used to filter search results.</p>\"\
+          \"documentation\":\"<p>The list of values to search for within a user-defined contact attribute.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>The criteria of searchable contact attributes.</p>\"\
+      \"documentation\":\"<p>The search criteria based on user-defned contact attribute key and values to search on.</p>\"\
     },\
     \"SearchableContactAttributesCriteriaList\":{\
       \"type\":\"list\",\
@@ -18068,7 +18079,7 @@ - (NSString *)definitionString {
           \"documentation\":\"<p>An ascending or descending sort.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>A structure that defines the sort by and a sort order</p>\"\
+      \"documentation\":\"<p>A structure that defineds the field name to sort by and a sort order.</p>\"\
     },\
     \"SortOrder\":{\
       \"type\":\"string\",\
@@ -19345,14 +19356,14 @@ - (NSString *)definitionString {
       \"members\":{\
         \"Criteria\":{\
           \"shape\":\"TranscriptCriteriaList\",\
-          \"documentation\":\"<p>The array of transcript search criteria</p>\"\
+          \"documentation\":\"<p>The list of search criteria based on Contact Lens conversational analytics transcript.</p>\"\
         },\
         \"MatchType\":{\
           \"shape\":\"SearchContactsMatchType\",\
-          \"documentation\":\"<p>The match type of multiple transcript criteira</p>\"\
+          \"documentation\":\"<p>The match type combining search criteria using multiple transcript criteria.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>The transcript object used to search results.</p>\"\
+      \"documentation\":\"<p>A structure that defines search criteria and matching logic to search for contacts by matching text with transcripts analyzed by Amazon Connect Contact Lens.</p>\"\
     },\
     \"TranscriptCriteria\":{\
       \"type\":\"structure\",\
@@ -19372,10 +19383,10 @@ - (NSString *)definitionString {
         },\
         \"MatchType\":{\
           \"shape\":\"SearchContactsMatchType\",\
-          \"documentation\":\"<p>The match type of search texts in a transcript criteria.</p>\"\
+          \"documentation\":\"<p>The match type combining search criteria using multiple search texts in a transcript criteria.</p>\"\
         }\
       },\
-      \"documentation\":\"<p>The transcript criteria used to search</p>\"\
+      \"documentation\":\"<p>A structure that defines search criteria base on words or phrases, participants in the Contact Lens conversational analytics transcript.</p>\"\
     },\
     \"TranscriptCriteriaList\":{\
       \"type\":\"list\",\
@@ -21415,7 +21426,7 @@ - (NSString *)definitionString {
         },\
         \"StringCondition\":{\
           \"shape\":\"StringCondition\",\
-          \"documentation\":\"<p>A leaf node condition which can be used to specify a string condition.</p> <note> <p>The currently supported values for <code>FieldName</code> are <code>name</code>, <code>description</code>, and <code>resourceID</code>.</p> </note>\"\
+          \"documentation\":\"<p>A leaf node condition which can be used to specify a string condition.</p> <p>The currently supported values for <code>FieldName</code> are <code>username</code>, <code>firstname</code>, <code>lastname</code>, <code>resourceId</code>, <code>routingProfileId</code>, <code>securityProfileId</code>, <code>agentGroupId</code>, and <code>agentGroupPathIds</code>.</p>\"\
         },\
         \"HierarchyGroupCondition\":{\
           \"shape\":\"HierarchyGroupCondition\",\
diff --git a/AWSConnect/AWSConnectService.h b/AWSConnect/AWSConnectService.h
index 35b07b18f2f..887a9e4936c 100644
--- a/AWSConnect/AWSConnectService.h
+++ b/AWSConnect/AWSConnectService.h
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.
diff --git a/AWSConnect/AWSConnectService.m b/AWSConnect/AWSConnectService.m
index d5e3701cb7d..114944473e5 100644
--- a/AWSConnect/AWSConnectService.m
+++ b/AWSConnect/AWSConnectService.m
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.
diff --git a/AWSConnectUnitTests/AWSConnectNSSecureCodingTests.m b/AWSConnectUnitTests/AWSConnectNSSecureCodingTests.m
index be75fea826e..b7949ab186f 100644
--- a/AWSConnectUnitTests/AWSConnectNSSecureCodingTests.m
+++ b/AWSConnectUnitTests/AWSConnectNSSecureCodingTests.m
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.
diff --git a/AWSConnectUnitTests/AWSGeneralConnectTests.m b/AWSConnectUnitTests/AWSGeneralConnectTests.m
index 0d582b05694..62a613627d2 100644
--- a/AWSConnectUnitTests/AWSGeneralConnectTests.m
+++ b/AWSConnectUnitTests/AWSGeneralConnectTests.m
@@ -1,5 +1,5 @@
 //
-// Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved.
+// Copyright 2010-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
 //
 // Licensed under the Apache License, Version 2.0 (the "License").
 // You may not use this file except in compliance with the License.