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is this strictly for end-customer CS scenarios? Can these techniques be applied to internal-CS scenarios and if so to what extent? The document primarily seems to focus on external CS scenarios but there are definitely hints of internal use cases too. That needs to be clarified and differentiated where required.
The text was updated successfully, but these errors were encountered:
is this strictly for end-customer CS scenarios? Can these techniques be applied to internal-CS scenarios and if so to what extent? The document primarily seems to focus on external CS scenarios but there are definitely hints of internal use cases too. That needs to be clarified and differentiated where required.
The text was updated successfully, but these errors were encountered: