+ Government agencies at any level of government who deliver federal programs are able to use Notify.gov. Those
+ who sign up to new Notify.gov become our partners.
+
+
+ All federal agencies are invited to use Notify.gov to send text messages to their employees, other federal
+ agencies, or to the public.
+
+
+
+ Non-federal agencies (state, local, territorial, or tribal governments) who administer or deliver federally-funded
+ services
+ may qualify to use Notify.gov. These programs must specify which federal program the messages they want to
+ send are related to. The Notify.gov team confirms our authority to work with these programs as part of our
+ agreements process.
+
+
What partners receive
+
+ To use Notify.gov to send messages (outside of our Trial Mode), partners sign a one-year Memorandum of Understanding
+ with us. This is a basic agreement outlining our relationship and responsibilities.
+
+
Our core, no-cost, service offering includes:
+ {% set product_highlights = [
+ {
+ "svg_src": "#chat",
+ "card_heading": "Up to 250,000 messages to use over your first year*",
+ },
+ {
+ "svg_src": "#phone",
+ "card_heading": "One toll-free sending phone number",
+ },
+ {
+ "svg_src": "#forum",
+ "card_heading": "An easy-to-use web-based interface for sending bulk or individual messages",
+ },
+ {
+ "svg_src": "#assessment",
+ "card_heading": "Dashboards and downloadable reports for tracking message delivery",
+ },
+ ] %}
+
+ {% for item in product_highlights %}
+
+
+
+
+ {{item.card_heading}}
+
+
{{item.p_text}}
+
+
+ {% endfor %}
+
+
*We plan to offer plans with additional messages soon; please contact us if you need more
+ messages so that we can understand your use case!
+
+
How to get started
+
+
+
+
Interested in trying Notify.gov before signing an agreement? We can provide qualifying partners with access
+ to Trial Mode to review Notify.gov features before deciding. In Trial Mode, you can test sending messages,
+ explore the personalization and customization features, and review sample delivery reports.
+
+
+
+
+
Tell us about your program
+
+ Let’s determine if Notify.gov is a good fit for your organization. To get started, we’ll ask you for
+ information such as:
+
+ {% set bullet_items = [
+ "Organization name and type",
+ "Point of contact’s name and email address",
+ "Your associated federal funding, program, or authority",
+ "The program(s) you want to text about",
+ "Who you are planning to text",
+ "What you’d like to achieve by texting these people",
+ "The estimate number of texts you’d like to send in the first year",
+ "Who would you like to include on the Trial Mode account?",
+ "Provide the official government email address to invite your team members",
+ "When would you like to send your first text(s)?"
+ ] %}
+
+ Our team will review the information you provide, and follow up with any questions. We’ll contact you no matter your
+ qualification status.
+
+
+ We provide you a one-year, Memorandum of Understanding (MOU). To text the public fully in Live Mode, your
+ organization will need to sign our MOU.
+
+
+
Getting Started FAQs
+ {% set accordion_content = [
+ {
+ "heading": "What if I need more than 250,000 messages?",
+ "p_text": "Plans that include additional messages for a fee will be available soon. We want to design these plans
+ based on our partners’ needs, so please contact us if you hope to be able to
+ send more messages. We’d like to talk with you.",
+ "position": "b-a1"
+ },
+ {
+ "heading": "What phone numbers can my agency send to?",
+ "p_text": "Right now, Notify.gov supports sending messages to North American numbers (+1). If you’d like to send to
+ international numbers, we want to hear from you.",
+ "position": "b-a2",
+ },
+ {
+ "heading": "Can we send from a shortcode or an existing customer service number?",
+ "p_text": "At this time, Notify.gov provides toll-free service numbers. We will be exploring offering shortcodes in
+ the near future. If you wish to send from an existing phone number owned or operated by your agency, this is something
+ that might be possible in the future, but is not currently on our roadmap.",
+ "position": "b-a3",
+ },
+ {
+ "heading": "Can we use API integrations with Notify?",
+ "p_text": "While public API integrations are not yet available, we are working on enabling these. If you're looking
+ for this feature we want to hear from you.",
+ "position": "b-a4",
+ },
+ {
+ "heading": "My IT team has questions about how Notify.gov is built, where can I direct them to more information?",
+ "p_text": "To understand how Notify.gov works, see our Security page for the
+ basics. If your IT team needs more
+ information we’re happy to share a larger security package upon request.",
+ "position": "b-a5",
+ },
+ {
+ "heading": "How does Notify.gov support our records retention policy?",
+ "p_text": "We are not a System of Record. For more see our Security page.",
+ "position": "b-a6",
+ },
+ {
+ "heading": "My OGC is asking about consent, where can I get more information for them?",
+ "p_text": "Text message notifications are governed by the Telephone Consumer Protection Act. Different levels of
+ government have different consent requirements. Download and share our overview of the
+ TCPA with your legal counsel as
+ a starting point.",
+ "position": "b-a7",
+ },
+ {
+ "heading": "What information does Notify provide about message delivery?",
+ "p_text": "Notify.gov shares back information about message delivery that we receive from individual mobile phone
+ carriers. Carriers can only provide information about whether a message was successfully delivered to a specific phone
+ number (not a person).
+
+ If you happen to send a message to a landline or out-of-service phone number, these messages will show up as ‘failed’
+ in delivery reports.",
+ "position": "b-a8",
+ },
+ {
+ "heading": "Can I track engagement with the messages I send?",
+ "p_text": "Unlike email, you cannot see if someone reads a message or clicks on a link you included in a message. This
+ is a limitation of SMS in general, not Notify.gov. We do highly recommend setting goals for your texting campaigns and
+ tracking performance. By combining the delivery reports provided by Notify.gov with other information from your
+ program, you may be able to assess engagement and impact.",
+ "position": "b-a9",
+ },
+ {
+ "heading": "Is there technical product support offered?",
+ "p_text": "We’re on call to answer any questions as you get started using Notify.gov",
+ "position": "b-a10",
+ },
+ ] %}
+