Reach people where they are with government-powered text messages
-Notify.gov is a text message service that helps federal, state, local, tribal and territorial governments more effectively communicate with the people they serve.
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- if you are an existing pilot partner
- Currently we are only working with select pilot partners. If you are interested in using Notify.gov in the future, please contact
tts-benefits-studio@gsa.gov to learn more.
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- - Control your content -
-You do not need any technical knowledge to create message templates.
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- - See how your messages perform -
-Track how many messages you’ve sent and find out which ones are not being delivered.
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- - No technical integration needed -
-Upload a spreadsheet of phone numbers and Notify.gov sends batches of messages for you.
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- - About the product -
-- Keeping program participants updated on status changes, due dates, and appointments can be a huge challenge, and many - recipients fall through the cracks, ultimately losing their benefits. In the benefits space, data shows that sending - text messages helps decrease re-enrollment churn and save money for administering agencies. -
-- Notify.gov is an easy text messaging platform that helps government agencies provide program participants with one-way - reminders and updates. With minimal set-up and secure, personalized messaging, Notify.gov helps agencies include text - messaging as part of their outreach program. Administering agencies can quickly assess the impact of text messaging for - their programs, after which they can build a case to expand their texting program if they choose to. -
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+ + Government texting made easy +
++ Notify.gov is a text messaging platform built for government agencies. + With minimal set-up and secure, personalized messaging, you can make + one-way texting a part of your outreach program. +
+Key features
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+ Web-based
+Nothing to download or install
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+ Fast and easy
+No technical expertise required
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+ Track message delivery
+See which messages were received
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+ Send in recipients' preferred language
- Notify.gov is a new shared service currently being piloted by the Public Benefits Studio, within Technology - Transformation Services at the General Services Administration. + Notify.gov has support for more than 30 character sets
-- Who's Eligible? -
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+ Security and privacy
- Eligible partners include federal agencies as well as state, local, territorial, tribal agencies - administering federally funded programs. As part of the onboarding process, non-federal - programs must specify the federal program that the messages they want to send are related - to. TTS will also seek concurrence from the federal funder. + Limited data retention, encryption, and multi-factor authentication + protect user data and manage risk
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+ Send bulk, customized, one-way messages
- We prioritize partnerships focused on use cases related to increasing transparency and - reducing the burden of navigating government programs for low income individuals and - families. + Send hundreds or thousands of individually customized messages with + just a few clicks
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